Resident Liaison Officer

Job Description

Job Title: Resident Liaison Officer
Location: Farnborough (GU14 9BU)
Contract Duration: Until February 2025

Company Overview:
Join a fast-growing team delivering green energy solutions to vulnerable households. From insulation and solar panels to heat pumps, this team is improving home energy efficiency, making homes safer and reducing bills. With 100 employees and £70m-£100m in revenue over three years, this is an exciting opportunity to be part of a high-impact initiative.

Job Purpose:
As a Resident Liaison Officer, you'll be the key contact between the project team and residents, managing relationships, addressing queries, and ensuring smooth project delivery. You'll organise site visits, explain the process to residents, and provide regular updates to site managers.

Main Responsibilities:

• Coordinate site visits for contractor surveys and installations.
• Serve as the main point of contact for residents, explaining project details and next steps.
• Address customer queries and escalate issues to the Operations Manager.
• Report on site visit outcomes to Site Managers and input details into the management system.
• Manage communication with Housing Associations, contractors, and other stakeholders.
• Contribute to a positive customer experience and resolve any faults or complaints.

Key Skills and Requirements:

• Proven experience building strong relationships with clients and residents.
• Strong organisational and problem-solving skills.
• Full UK driving licence and valid CSCS qualification.
• Excellent communication skills, both verbal and written.
• Experience in the construction industry and site coordination.

Additional Information:
This is a full-time, onsite role in Farnborough (GU14 9BU), running until February 2025. It's a great opportunity to help make homes more energy-efficient and improve the lives of vulnerable residents.

Apply today to make a real impact!

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.